Number #1 UK visa agency launched Jivo Chat
Since being online and in touch with clients is crucually important nowadays, we decided to add a chat to our platform as well. The team and our clients are both happy with the changes we've got. If you're looking for great live chat software we recommend Jivo chat.
It's a user friendly chat solution suitable for every website. Simple to install and with its own desktop, mobile and web apps you can connect with your clients anywhere in minutes.
We love it so much we use it ourselves.
Jivo has some great features to increase the ease and engagement with customers.
Instant Callback allows visits to call you direct from their website with just one click. It can’t get easier that that.
The proactive feature prompts users which we found increases engagement over passive chat significantly and the implement with Facebook messenger makes it simple to get connected.
Jivo has a API too (code to allow you to connect directly to the software from your own site) , so we’re planning to extend and integrate soon. It’s great to have a chat service which is packed with modern features but fast to use and built with the future in mind.
With WhatsApp, Viber and Facebook Messenger support built in you’ll be able to follow your prospective customer and chat on the go with them on their favourite messaging tool. It’s seamless and smart. Jivo helps you connect with customers whenever and wherever.
Big benefits of having online chat for the consultancy agency
JivoChat is ideal for any website, and essential for those who places high value on customer engagement.
Forrester found that almost half of online cusomters believe haveing questions answered by a live person during a purchase is one of the most important features a site can provide. The Forrester findings are backed up by an eMarketer study which showed 38% of respondents said they had made their purchase due to the chat session itself. You’ll have the opportunity to demonstrate your commitment to customer service early on and build confidence in your company.
Overcome objections and close the sale
How many times have you asked for advice when browsing in shop? Why is online be any different? Provide your potential customers with timely and relevant advice and close more sales by implementing a live chat tool.
Save time and money
Gain customer insights faster, overcome objections sooner and make the sale quicker. You’re be closer to the money when you can engage customers at the point of sale with Jivo live chat before they leave your website. Spend less on remarketing and focus more on capturing the sale sooner. Use live chat.
Live chat not only helps you answer sales questions but provides the opportunity to gather valuable customer information. You’ll also be able to automatically send a transcript of the call to the customer too (and capture their email in the process!).
Jivo has a variety of practical uses for pre-sale, post-sales, customer service and technical support. Whether you run a product or service based company, implementing Jivo Chat can offer powerful benefits and give you a competitive advantage. It makes you more responsible, accessible and easy to do business with.
Here’s some ways you can use Jivo.
- Pre-sales live chat
Live chat gives your potential customers immediate access to you and the opportunity to demonstrate your service and support quality and guide them throthursday their purchase.
- Customer service chat
Providing prompt support and the ability to ‘chat live’ will cut down your email traffic and help build your reputation.
- Smarter client onboarding
Why not chat your new client through setting up their account or being ‘on call’ and introduce yourself as their assistant to make onboarding as simple and stress free as possible.
- Website support
Customers who find a 404 (page not found) page or can’t find what they are looking for clearly need help! Why not implement live chat on this page to provide the help and support they need and turn a negative experience into a wholly positive one? It may also give you early warning about a site issue or content you should add to your site.
- Rescue the sale with multi-lingual support
Jivo supports many languages so you can offer to support your clients in whatever language they speak, even if your website isn’t yet in every language.
- Lead qualification
Live chat is an effective way to qualify leads and see if site visitors are potential clients. Jivo provides the perfect platform to segment clients, with powerful API integrations available and profiling of every chat visitor it’s a great way to gain valuable insights immediately on visitors.
Chat with us today to see Jivo in action!